Designing Dispute Management Systems for Multicultural Environments

Course Description:

CAMN 530*: Focuses on the theory and practice of designing effective dispute resolution systems for different kinds of conflicts and organizational settings, especially in multicultural environments from a perspective which takes into consideration the larger system in which the intentional system will function. Includes the basics of dispute resolution policy and processes, emphasizing alternative dispute resolution techniques and various combinations of arbitration, conciliation, and mediation. Students study how culture, especially ethnicity, contributes to the origins, expression, dynamics, management, and resolution of conflict, examining how recognition of, respect for, and systematic analysis of cultural differences can be incorporated into the design and operation of conflict management systems. (4 credits)

*Pre-requisites:  CAMN500, CAMN520 or permission of Program Head